Confluence
<p><a href="https://www.atlassian.com/software/confluence">Confluence</a> is a collaborative wiki tool from Atlassian that empowers teams to better structure, organize, and share their work.</p>
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<p>As part of the Atlassian ecosystem Confluence users can benefit from seamless integrations with other Atlassian products. From a customer knowledge base linked to your Jira Service Management service desk to a central location for your Jira project requirements, Confluence has the potential to meet all of your documentation needs. Read our guide on <a href="https://www.highwaythreesolutions.com/blog/atlassian-webinar-sept-15-2020-how-to-use-jira-software-confluence-cloud-better-together">how to use Jira Service Management and Confluence Cloud better together</a> for tips and tricks on how to get more out of both products.</p>
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<h3 class="wp-block-heading">Super-charge your Jira with Confluence</h3>
<p>Using Confluence with Jira gives you a single collaborative source to store documents, requirements, meeting minutes, retrospectives, reports and more. Link your project space directly to your Jira project for easy access to your materials.</p>
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<h3 class="wp-block-heading">Create Confluence Dashboards for Jira Projects</h3>
<p>Stakeholders and managers can view project status in nicely formatted charts and reports, without having to log into Jira. Use confluence to expose project status to a broader audience.</p>
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<h2 class="wp-block-heading">Confluence with Jira Service Desk</h2>
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<p>Add Confluence to Jira Service Desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization and to your customers. Customers are presented with context-specific articles that may help them solve their issue before even creating a ticket.</p>
<p>Self service is not only cheaper, customers prefer it. An <a rel="noreferrer noopener" href="http://www.oracle.com/us/corporate/analystreports/enterprise-application/forrester-tei-atg-359304.pdf" target="_blank">in-depth study by Forrester Research and Oracle</a> analyzed business costs when handling support in multiple customer service channels. The results found that <strong>web self-service can reduce costs by as much as $11 per call!</strong></p>
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<p>When you link Confluence to Jira Service desk, you can easily create and provide knowledge base articles to your customers. You can even create a knowledge base article directly from a solved issue.</p>
<p>Our planning workshops help to clarify your current processes: intakes, how work gets done, how you verify and quality control your work product. We design a solution tailored exactly to your business needs, and then implement it directly in your system. Finally, we provide user and administrative training so that you get the most out of Jira.</p>
<p><a href="https://www.highwaythreesolutions.com/contact?subject=Confluence">Contact us</a> to get more information on how we can help your team achieve their potential.</p>
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<h2 class="wp-block-heading">There’s a template for that…</h2>
<p>When you create a new page, you don’t have to start with a blank slate. Instead, you can choose from a Confluence template that contains predefined content.</p>
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<p>As an example, the requirements template allows you to capture your software/hardware product requirements, and create and track related Jira issues directly from the page.</p>
<p>Confluence Cloud ships with hundreds of templates that you can customize for your organization. New templates are automatically made available to your cloud instance.</p>
<p>Just like Jira, there is a marketplace with hundreds of plug-ins for Confluence, so that you can actively embed or link to project management software, visual tools such as Draw.io or LucidChart, calendars, externally linked documents, and more.</p>
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<p>In addition to the numerous features available in Confluence the <a href="https://marketplace.atlassian.com/addons/app/confluence">Atlassian Marketplace</a> has a wide range of apps available to suit your organization’s needs. One of our favourites is <a href="https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?tab=overview&hosting=cloud">ScriptRunner for Confluence from Adaptavist</a>, which allows users to extend Confluence functionality using both scripting and no-code interfaces. For some examples of the awesome capabilities of this app check out our blog posts where we give you <a href="https://www.highwaythreesolutions.com/blog/use-scriptrunner-to-create-a-confluence-page-server-vs-cloud">a rundown of what ScriptRunner can do</a>, and dive into <a href="https://www.highwaythreesolutions.com/blog/use-scriptrunner-to-create-a-confluence-page-server-vs-cloud">automating the creation of Confluence pages with ScriptRunner</a>.</p>
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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/blog?tags=confluence" target="_blank" rel="noreferrer noopener">Check out our blog for more Confluence content</a></div>
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<p>As an Atlassian Gold Solution Partner, Highway Three Solutions knows the potential that teams can unlock with Confluence. With our Comprehensive Health Check for Confluence we optimize, plan and implement site structure and content management guidelines tailored to your organization’s specific use cases. We also provide training to help your teams use the tools available more effectively. Read more about <a href="/services/atlassian-services" data-type="URL" data-id="/services/atlassian-services" target="_blank" rel="noreferrer noopener">our Atlassian Services</a> or get in contact with the form below to find out how we can help you get most of Confluence.</p>
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