Highway Three Solutions

Jira Service Management

Unlock high-velocity teams with Jira Service Management, the next generation of Jira Service Desk.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.

Contact us about Jira Service Management

ITSM For Modern Teams

ITSM is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. Jira Service Management empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly.

Make Work Visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, all backed by a complete audit trail for every change.

Change management, built for the DevOps era

Make smarter decisions around changes to services, with richer contextual information–from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.

Intuitive, amazing service experiences

The agent experience has been redesigned to better categorize your service requests, incidents, problems and changes. Leverage new features like bulk ticket actions and machine learning capabilities to intelligently categorize similar tickets, and take action quickly. Upcoming releases of Jira Service Management will incorporate richer asset and configuration management capabilities, powered by the Mindville Insight product, and best-in-class conversational ticketing capabilities, through an integration with Halp.

Jira Service Management in the Cloud

The Cloud Platform is the foundation of security, compliance, reliability, privacy, and controls that span across Atlassian’s Cloud products. They have made several updates to their Cloud Platform, including the addition of encryption-at-rest for all customers and new end-user profile privacy controls. Atlassian Access, which includes enterprise-grade security and centralized administration across all Atlassian products, is also a part of the Cloud Platform.

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At Highway Three Solutions we have been working with Canadian public sector organizations for over 20 years, doing both custom development and server configuration and management. We understand the complications these organizations face when making major changes to core tools like Jira, which are typically on-premise. With our experience and assistance we can make your cloud migration project a success.

Contact us about Jira Service Management