In-Person Event: Agile Service Management in the Real World (with recordings)

February 7, 2023

<p>Join ITSM rockstars from Highway Three Solutions and Atlassian for an interactive in-person event in beautiful British Columbia that will help you take your service teams to the top of the charts!</p> <p>The event will be hosted at Fort Tectoria, 777 Fort St. Victoria, BC, on March 15th, 2023 (2.30 PM – 4.30 PM), followed by a networking happy hour. </p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link wp-element-button" href="https://www.dropbox.com/s/bpa7pxlf0gu6y11/Ryan%3AGaspar.mov?dl=0">Watch ryan/gaspar demo</a></div> </div> <p></p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link wp-element-button" href="https://www.dropbox.com/s/p2vsumtja0tor73/Customer%20One.mov?dl=0">Watch Customer One Demo</a></div> </div> <h3 class="wp-block-heading">About this event</h3> <p>Atlassian’s ITSM solution unlocks IT at high velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working are now integrated and much more collaborative than ever before.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="564" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-1024x564.png" alt="" class="wp-image-1860" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-1024x564.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-300x165.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-768x423.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-1536x846.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/image-27-2048x1127.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px"></figure> <p>During the event, our expert speakers from Atlassian will cover a range of topics and provide practical insights into how IT Service Management can take many forms.</p> <p>Atlassian’s Global ITSM Solution Architect,  <a rel="noreferrer noopener" href="https://www.linkedin.com/in/gaguilarvega/" target="_blank">Gaspar Aguilar Vega</a>, and Atlassian’s Sr. Solution Engineer, <a rel="noreferrer noopener" href="https://www.linkedin.com/in/ryan-counts-a6a2505/" target="_blank">Ryan Counts</a>, will share Atlassian’s mission for High-Velocity Teams and what factors define high-performing teams. </p> <figure class="wp-block-image size-large is-resized"><img loading="lazy" decoding="async" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-1024x576.png" alt="Ryan Counts - Atlassian's Sr. Solution Engineer. Gaspar Aguilar Vega - Atlassian's Global ITSM Solution Architect." class="wp-image-1857" width="842" height="464"></figure> <p>Followed by a presentation by <a rel="noreferrer noopener" href="https://www.linkedin.com/in/wshubin/" target="_blank">Warren Shubin </a>and <a rel="noreferrer noopener" href="https://www.linkedin.com/in/joe-flowers-b4b40634/" target="_blank">Joe Flowers</a> sharing their vision, their solution, and the lessons learnt on how they enabled their IT Service Desk with the use of Atlassian tools. They will share how they knit together an end-to-end service with the use of Jira Service Management, Confluence & Halp to achieve a 4.9/5 CSAT score across IT, as well as incredible use of the Service Desk and self-help resources.</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="576" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1024x576.png" alt="Customer one team including Warren Shubin and Joe Flowers. " class="wp-image-1858" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1024x576.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-300x169.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-768x432.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1536x864.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2.png 1920w" sizes="(max-width: 1024px) 100vw, 1024px"></figure> <p>In addition, you’ll have the chance to participate in interactive workshops and network with other professionals in the industry with real-world case studies of organizations that have successfully adopted Agile Service Management.</p> <p>After the event, join us for a happy hour where you can unwind, network, and learn more about ITSM. </p> <p>Don’t miss out on this great opportunity to learn from industry experts, gain practical knowledge and best practices, and connect with other professionals in the field.</p> <p>Following the demo, we will have a Q&A for everything Atlassian – if you are looking for information about migrating to the cloud, optimizing your Atlassian suite, or adopting the Atlassian ITSM solution, RSVP Now!</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link wp-element-button" href="https://www.dropbox.com/s/bpa7pxlf0gu6y11/Ryan%3AGaspar.mov?dl=0">Watch ryan/gaspar demo</a></div> </div> <p></p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link wp-element-button" href="https://www.dropbox.com/s/p2vsumtja0tor73/Customer%20One.mov?dl=0">Watch Customer One Demo</a></div> </div>